Which of the statements, about purchasing and facility management, is not correct?
The most important characteristic of the companies in the service sector is the absence of a creation process.
The increased concentration in the service sector is the result of competition changes in this sector.
Purchasing managers in the service sector are often more ‘cost driven’ than ‘service driven’.
As a result of the growth of some service companies, the chance of a specialized purchasing department is greater.
In a facility environment, a gap exists between the expectations of the internal client and the purchasing department. Which of the statements below is correct?
The purchasing department considers timely delivery as a critical factor.
The internal client considers quality as a critical factor.
The internal client considers a fast response time and feedback as a critical factor.
The purchasing department considers flexibility and high accessibility as critical factors.
Consider the statements below about the improvement of customer orientation of the (internal) purchasing department:
I. In order to improve the service orientation of a purchasing department, the following steps should be taken: 1. Analyze and document internal customer/product category combinations step-by-step. 2. Target setting. 3. Set up cross-functional buying teams and organizational structure. 4. Develop sourcing strategies. 5. Implementation.
II. When a purchasing department does not live up to the expectations of the internal client, internal clients may start doing their own purchases.
Both statements are correct.
Both statements are incorrect.
Statement I is correct and Statement II is incorrect.
Statement I is incorrect and Statement II is correct.
When discussing the optimal structure for the purchasing department at a company in the service sector:
For a customer oriented approach, the structure of the purchasing department will adapt to the different departments it interacts with.
E-catalogues, for office and computer supplies, provide the purchasing department with the possibility to free-up the time of purchasers and reduce the cycle time.
A customer oriented approach is the structure that is most often encountered.
When a product structure is applied, each buyer is responsible for managing a spend category.